30th November 2022

Graig Y Bedw Staff Team Commended for their Incredible Work

At Orbis and Priority, our teams work tirelessly alongside various stakeholders to ensure that our pupils and residents are happy and thriving in our homes and schools. So it was fantastic to hear such kind words from one of our Graig Y Bedw stakeholders, who decided to write to Priority management to commend the work of our incredible staff team in the home.

"Communication from GYB is outstanding. Whenever there is an incident of any type, I am contacted by Rachael, and appropriate updated paperwork always follows within about 24 hours. Likewise, whenever I email or telephone in respect of anything, communication and support from all staff is always excellent.

The individual has made huge progress in their personal development since being placed a GYB, and they are almost unrecognisable in terms of the progress in their own communication with myself. Staff have a superb understanding of their needs and personality, and as such everything is managed swiftly and calmly and things settle back down easily. What has been particularly positive for me is that when they are presented with a new challenge or difficulty, nothing is ever an issue and they find a way to solve it – it changes to the bannister, the individual's room, outside facilities – and this way of working has been instrumental in the progress they has made.

Whenever I visit the service I am made to feel extremely welcome and it is a warm and homely environment – it feels like visiting a family home as opposed to a service.

They have a lovely size bedroom (as do all the children) and they have been supported to make it her own space, and the service has made appropriate changes to meet her own personal needs and challenges.

I honestly could not say enough positive about this service, every dealing I have had with them has been professional and 100% focussed on the individuals needs. Rachel is a fantastic manager with a lovely way of working, and this is replicated by their staff team, making it a very personal service that allows the individual to feel completely at home.

I have yet to come across a better service provision in my time as a social worker."

Graig Y Bedw Stakeholder